Cheeky Highlander Ltd
Gladstone House
King St
Tain
IV19 1AF

SC654422
0800 292 2724
cheekyighlander@hotmail.com

SHOP AND ONLINE SALES RETURNS POLICY

Refunds will not be granted when:

an item is known to be faulty at the time of purchase
if labels, maker’s marks or anything identifying or adding provenance to an item have been removed
an item has been damaged by trying to repair it or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)
you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). See Clause 2.

For all online, mail and phone order sales:

customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)
we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel and the goods have been returned to us. You have another 14 days to return the goods to us once you’ve told us.
it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, Cheeky Highlander Ltd will reimburse any costs involved.
we will refund you within 14 days of receiving the goods back in the condition they were purchased in.
the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
the refund will be processed using your original payment method
we do not offer a ’buy back’ service for items purchased from us
Buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer.
Cheeky Highlander Limited are not responsible for delays due to customs.

Repairs and replacements

If you have ‘accepted’ an item, but later discover a fault, we will repair or replace it.
Our definition of acceptance is as follows:
you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)
altered the item
you are entitled to reject the item after it’s been repaired or replaced.
we will repair or replace an item if a customer returns it within 6 months - unless we can prove it wasn’t faulty when purchased
we can ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months

Items returned by someone other than the buyer:

updated 23/9/2024